Information System Analyst

Information System Analyst Contract Type Permanent Country ITALY Location Parma Your opportunity The Digital Transformation and Technology function is responsible to drive the digital transformation of Sidel, supporting with implementation of new tools and processes and automation of operational procedures. We are seeking an Information System Analyst specialist who will work with colleagues and consultants to develop and improve the business operational procedures and the performance of our IT systems for the Services Area, one of the key strategic areas of Sidel. First mission will be the maintenance and improvement of SAP FSM (Field Service Management) tool, integrated with ERPS used by Sidel: SAP B1, SAP ECC and SAP 4/Hana. Your Mission MAINTAINING SOLUTIONS:Help external service partner in resolving incidents providing needed functional info about Sidel business processes and process integration criticalitiesPropose actions/solutions to improve the IT support by automating and simplifying task, training actionsDEVELOPING SOLUTIONS:Act as team member in selected projects Develop the most efficient and cost-effective solutions, by documenting business and technical requirements, designing solutions, driving implementation team, testing and promote solutions in production Make recommendations to improve operational business procedures Communicate changes and provide training to impacted key users or usersUse appropriate tools and methodologies to track and report against budget and plan ensuring that project controls are in place Your Profile Fluency in English.Demonstrated ability to interact with people, including external suppliers and service providers, working remotely, in different countries and from different business and geographical cultures.Structured approach to process analysis Good knowledge of MS office tools: word, excel, PowerPoint Interested in growing in Information Technology area Previous experience in developing and maintaining ERPs system is preferrable but not mandatory The successful candidate is customer andbusiness oriented. He/she is proactive and goal oriented, with a strongsense of personal drive and initiative and with good people and skills. The ISAnalyst is analytical and fact-based, relying on prioritisation, clarity, andaction orientation.