IT Consultant Service Operations (f/m/d) Job Details Employment: Permanent position Place of work: Egelsbach Working time model: Full-time Experience: Professionally experienced Type of contract: Permanent Contact Svenja Heil Tel: 06103 4045 340 Who we are delta pronatura - We are the people behind the successful brands Dr. Beckmann, Bullrich, Blistex and Bi-Oil. As an owner-managed family business and global player with over 465 employees worldwide, we are medium-sized, growth-oriented and internationally positioned, working to expand and maintain everything that is important to us: boldly creating new things and sharing a passion for traditional values and contemporary products as a team. Join us on this journey! At our headquarters in Egelsbach, Hesse (between Frankfurt am Main and Darmstadt), we are now looking for your experience and skills. Your mission You are the first point of contact for incidents and service requests as part of 1st level and 2nd level support (user helpdesk) and are the calling card of the IT Infrastructure & Service Operations department. You inspire our employees with the highest service quality right from the start. Your tasks Ensuring 1st level and 2nd level support for inquiries and error messages Independently developing and resolving incidents or forwarding them to 3rd level support and manufacturer support Support with administration and maintenance of hardware and software Collaboration in change management Support for employees in IT issues (hardware and software) and interface function to internal departments Support for hardware (notebooks, desktop computers, mobile devices, printers), software and in-house developments Participation in the further development of projects relating to our IT landscape Installing new hardware and software for users User administration in Active Directory Your profile Completed vocational training as an IT specialist (m/f/d) or a comparable qualification Very good knowledge of hardware and software Experience in the field of IT support Good knowledge of the Microsoft Windows client / server environment Good knowledge of Microsoft Active Directory administration Good knowledge of Microsoft Office 365/Teams administration Experience in working with a ticket system desirable High service and service orientation Strong communication skills and ability to work in a team Good German and English skills round off your profile Our offer More horsepower for performance: High dynamics, quick decisions and short distances in the midst of an international and collegial working environment More time for added value: 37.5 hours/week trust-based working hours plus 30 days holiday/year plus special leave days, annual summer party, Christmas party, team events, participation in the J.P. Morgan run in Frankfurt More money for performance: attractive remuneration, company pension scheme, company health insurance, RMV-JobTicket for private and professional use, generous childcare allowance, participation in the corporate benefits program and the opportunity for staff sales (employee purchase). Cool drinks, coffee, tea and fruit are available free of charge More freedom for talent: 2 days of mobile working per week possible Do you have any questions? Svenja Heil, HR Business Partner, has the answers on: 06103 4045-340. We preserve what has value and grow beyond ourselves as a team. Do you want the same for your future? Then take the decisive career step with us and send us your application using our application form. Imprint Data protection
