Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of 1 million users from more than 200 countries.
Our team is also international, including over 300 people from 20 different countries.
As a company, we constantly look to the future to offer our clients innovation through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting charities and environmental causes. Through LVRSustainable – our section dedicated to sustainability– we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.
IT Help Desk - Level 1 We are looking for aperson passionate about technology, oriented towards collaboration and problem solving, capable of working in a team while being proactive and sensitive towards service issues.
You will:
You will review IT support tickets and be the first point of contact for internal users. You will evaluate reports relating to hardware, software or service malfunctions (e.g. web, apps, company back offices) and manage the most frequent ones, or forward them to the most suitable department for management. You will update the knowledge base with information on case studies. You will collaborate with the team in the installation/maintenance/replacement of company software or devices. Requirements: Understanding user needs Skills in written and spoken communication, both in Italian and English Experience with company software Previous experience in a Helpdesk team Nice to have:
Knowledge of Jira or other ticketing systems Technical/IT training Knowledge of written and spoken English Web programming and/or scripting What we offer:
Full-time employment with a commercial contract
Monday to Friday work week
In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
Florence
What to expect next…
First and foremost, we take great care to go through each and every application we receive in order to determine if the candidate fits the profile we're looking for. We take the time to compare and contrast all the CVs we receive in order to make a shortlist of candidates we will then invite to interview with recruiter.
After this initial interview, if the candidate is an initial match, a second interview with the hiring IT teamwill take place, followed by a final confirmation interview.
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