Italian Speaker - Customer Service Agent (Content Moderation & Engagement)

col-wideJob Description:Job DescriptionSummary of the PositionAs a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. Here's What You Will Do:Responding to potential customers customer via chat, email, or direct messages by using template responses and adjusting them accordingly.Use our online platform to monitor and engage with content seen all across social media platformsWork with various brands from different industries to detect, review and monitor all kinds of content Rapidly identify any online communication, whether it's a plain text or a meme, and stay up to date with the latest social media trends/lingoUnderstand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely mannerClosely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly Maintain constant communication with your manager to resolve any issues or questionsQualificationsHere's What You Will Need:A High School Diploma or equivalentA personal PC/laptop with a working webcamMUST be native inItalianExcellentEnglishcommunication skills in both written and oral. General knowledge and interest in various social media platforms A good working home environment with a stable internet connectionExperience as a content moderator / engaging in all social media platforms is a plus!Excellent Customer Service skills with the experience of working in a non-voice accountThe ability to work an 8-hour shiftAdditional InformationThe Perks BrickBrands Offers:100% Remote positionHealthcare reimbursementContinuous learning experience & career growth opportunitiesOffers competitive compensation based on location market ratesA great opportunity to work with some of the world's coolest and most innovative brandsA welcoming environment where even your feedback and suggestions are all being taken into considerationEnjoy working in a diverse & global team environment - BrickBrands team members come from different backgroundsThose who are interested in working in a global team handling social media, kindly send in your CV in English.