Junior It Help Desk Support

Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.
Headquartered in Italy, IRCA Group has a strong track record of growth over the last decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.
Purpose of Position: We are looking for a proactive & passionate candidate who will support our IT Team in guaranteeing 1st level support & Help Desk for colleagues.
Description of main Activities / responsibilities: ICT support to internal user (Help Desk 1st level) Workstations configurations & set up (pc, Smartphone, printer…) Collaboration and coordination with outsourced IT service providers Involvement in integration projects Identify areas on which to implement procedures to improve the level of the services Professional and Personal skills: Education High school diploma in IT Professional Skills Microsoft Office 365, Active Directory and associated Microsoft cloud services. Basic knowledge of Network environments, LAN, WAN and main communication protocols. Experiences no experience needed Language Skills Proficient English is mandatory (written and spoken – B2). French or German knowledge is considered as a plus. Behavioural requirements: Problem Solving, Team working, Spirit of initiative, Flexibility, Precision, Excellent communication skills, Passion