KERING EYEWEAR EMEA Customer Service Ambassador (German Speaker) page is loaded KERING EYEWEAR EMEA Customer Service Ambassador (German Speaker) Apply locations PADOVA time type Full time posted on Posted Yesterday job requisition id R132255 Summary
About us
Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.Job Description Your opportunity As EMEA Customer Service Ambassador, you will be part of a B2B environment and make the difference by ensuring an excellent service to our customers, attending their needs as order taking, queries, questions, and solving their complaints through different communication channels (telephone, Email, chat, web) in order to provide a high and efficient level of service and maximizing business opportunities/Kering brands' portfolio.
How you will contribute Ordering flow management, from order acquisition to order entry in compliance with agreed trade terms
Handling customer inquiries using different communication channels
Researching information using available sources
Managing and solving customer complaints
Identifying and escalating priority issues
Providing customers with product and service information
Monitoring customer requests and queries
Mapping interactions' information according to standard operating procedures
Creating new business opportunities through a proactive approach
Who you are Bachelor / Master's degree (preference: Languages / Translation and Cultural Mediation)
Native speaker or equivalent (level C2) German
Additional knowledge of French or Nordic languages is a plus
Please note that English is mandatory
Ability to work within fast growing environments and contribute to build a new organization
Work experience in a B2B customer service environment
Good working knowledge of Office Package (Excel, Power Point, Word)
Plus: experience with CRM and SAP tools
Plus: knowledge of sales principles and methods
Plus: knowledge of order-to-cash flows
Excellent verbal and written communication skills
Customer-oriented
Passion and enthusiasm
Curiosity and innovation
Problem solving
Focus on results
Team player
Why work with us? This is a fabulous opportunity to join the Kering Eyewear adventure and and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
RegularStart Date
2024-05-20Schedule
Full timeOrganization
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A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way. We capture these beliefs in our signature: "Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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