Description Kenvue is currently recruiting for: MAKE IT Business Analyst This position reports to the Pomezia & Madrid MAKE IT Site Leader and is based at Pomezia (RM) - Italy. Who we are At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love.
Science is our passion; care is our talent.
Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers.
With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.
For more information, click here. What you will do The MAKE IT Business Analyst is responsible for the build & run of all the applications used by the manufacturing Plant, working as a technical referent between the Pomezia business users and the several IT vendors for the support and the implementation of the manufacturing systems. Key Responsibilities * Technical support for the Kenvue manufacturing site Pomezia. + 1st and 2nd level Helpdesk service with H24 availability on all the plant application systems, handling Daisy requests and incidents. + Analysis, diagnosis, and resolution of anomalies related to the operating systems, complex software applications and hardware devices (barcode reader, cameras, industrial printers, tablets, Manufacturing, Logistic, Laboratories PCs) for the manufacturing plant. + Create and run ad hoc queries and reports as requested by manufacturing systems' end users. + Support escalations where needed for new demands and/or delays to committed dates on service requests. + Ensure incidents are followed up if/when needed for root cause investigation and preventive actions. * Schedule and perform Server and DB patching, so that it has minimal impact on manufacturing. * Do patching and hotfixes on applications, in collaboration with vendor and/or global application teams. * Create and update documentation and/or internal training materials. * Support the End-to-End IT risk management at the site including lifecycle management, information security and cybersecurity. * Support the improvement and development of the Pomezia manufacturing systems, in small and big projects (specification, development, testing). * Work with Q&C, creating and performing change controls and testing in different environments, assuring the execution of the proper Computer System Validation (CSV) activities for all the Pomezia GxP systems. * Support internal and external audit requests, with data gathering and reporting. Qualifications What we are looking for Required Qualifications * Master's degree in IT or management engineering, or related field. * Fluent in English. * Minimum of 2 years of experience. * Experience in application development and support. * Experience from production support and from project execution. * Strong problem solving, and data driven decision making skills. * Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs, and risks. * Current MS Windows, MS Office, and MS SQL Server tools. * Good communication skills and ability to communicate with engineers, developers as well as with business managers, business SME's. Desired Qualifications * Knowledge of the pharmaceutical and medical devices, and consumer industry. * Experience in GxP systems and Computer System Validation. * Understanding and experience in technology infrastructure including networking, processing, and storage. * Understanding of project management frameworks including Agile/DevOps. + Professional certifications preferred but not required: Agile, PM, ITIL, Change management, etc. * Good knowledge in Cyber Security. * Experience in PowerBi and PowerApps tool Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.
