For our headquarter in Milan, We are looking for a process and data-driven Marketplace Operations Associate to join our Marketplace Operations Team. Reporting to the Head of Operations Italy, you will take the lead on developing processes, tools and analysis to align daily operations with the broader corporate strategy. The role has a strong operations and data analysis focus and the candidate needs to be an excellent communicator and team player working cross-functionally with Business Development, Marketing, Finance, Product and Local Operations functions. Who we are Everli is Europe's leading marketplace for online grocery shopping and one of its fastest growing scale-ups(part of the annualFinancial Times rankingfor four years in a row).
We are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust. We achieve our growth through a culture that iscollaborative,transparent,data-drivenandfocused on our mission.
Our rapidly growing and diverse international team (20 nationalities and counting) has offices located inItaly(with headquarters in Milan & Verona). What you will doYou will provide deep analysis and insights on Shopper Saturation, Shopper Incomings and Supply Dynamics to all Operations Teams (Local Operations, Support & Live Operations, Shopper Community);You will use data and business judgment to support the Head Of Operations Italy to take the best decisions;You will be in charge to make deep analysis on the impact of Product Releases on our Logistics and what changes they require on operations processes;You will be in charge to support Local Operations and Support & Live Operations Leads with a high-level monitoring of their performances;You will quantify the cost of actions putted in place from Operations Team to boost our Supply and you will be required to build insightful reports to verify the effectiveness of that actions;You will be also in charge of managing some operative tasks on our systems (setting of store, setting of delivery fees ect.);You will be the Operations POC for the implementation of some special projects we are going to implement in the next future.What we offerWe offer a full-time permanent contract. The gross annual salary (RAL) is in the 32.000 - 40.000 EUR range. In addition to that, we have plenty of cool benefits: Welfare Budget. You can use this credit for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc).Home Workstation Budget. You can purchase items you will use to build your own home workstation (such as an ergonomic chair, desk PC screen, desk footrest, desk lamp, mouse, mousepad, keyboard, professional headphones PC adapter).Mental Health Support. You can start a psychotherapy path with Unobravo, with Everli fully covering the first five sessions of therapy.Discount on your grocery with Everli.com. Anytime you use our service to get your grocery, you can apply a reserveddiscount on your basket.What you bringYou are highly collaborative and eager to work cross-functionally with Marketing, Finance, Product, Operations and Business Development teams;You are a great communicator and are able to explain complex processes in a simple way;You can use Excel with your eyes closed and you have a strong data oriented approach;You have a strong proficiency with SQL (this is a must have);You speak English fluently.Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!
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