Merchant Success Developer - Intern (6 Months)

The Role As Scalapay grows, Valentina Sapigni, our Merchant Operations Manager, is looking for an Onboarding intern to join their team for the next 6 months (fixed-term). This role is based in Milan where we'll expect to see you at least three days per week, but as per our smartworking policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life.
Key Responsibilities Make sure that merchants understand and are helped on the due diligence processHaving regular calls with the merchants in order to make them understand the process of onboardingAnswer and reply to their requests by email or phoneMake sure merchants are onboarded and provide documentation in a timely mannerDecrease the onboarding time by managing and convincing merchants to fill the due diligence form and/or the contract rapidly and properlyExpected Key Results Improve the relationship with the merchantsDecrease the Time to live of the merchantsIncrease the global satisfaction of the merchantsOrganizing successful calls with them Skills and Qualifications Required You have an economic degree or equivalent;You are not afraid to call and persuade merchants on the phoneYou are fluent in Italian and EnglishYou're data-driven and organised, you like things to run like a machineYou have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideasYou're a self-starter, autonomous & proactive: we're looking for someone who will go and get things done, not wait for instructionsIt's an asset it you've previously worked in a startup/scaleup environmentA third language (French, Spanish, Portuguese, etc.) is a real plus
Hiring process A quick chat with one of our Talent Acquisition team membersA first interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholdersA final chat with our Director of Operations and Integration where he will share and assess the Scalapay Values
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