Merchant Success Developer - Intern (6 Months)

The Role As Scalapay grows, Valentina Sapigni, our Merchant Operations Manager, is looking for an Onboarding intern to join their team for the next 6 months (fixed-term). This role is based in Milan where we'll expect to see you at least three days per week, but as per our smartworking policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life. Key Responsibilities Make sure that merchants understand and are helped on the due diligence process Having regular calls with the merchants in order to make them understand the process of onboarding Answer and reply to their requests by email or phone Make sure merchants are onboarded and provide documentation in a timely manner Decrease the onboarding time by managing and convincing merchants to fill the due diligence form and/or the contract rapidly and properly Expected Key Results Improve the relationship with the merchants Decrease the Time to live of the merchants Increase the global satisfaction of the merchants Organizing successful calls with them Skills and Qualifications Required You have an economic degree or equivalent; You are not afraid to call and persuade merchants on the phone You are fluent in Italian and English You're data-driven and organised, you like things to run like a machine You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas You're a self-starter, autonomous & proactive: we're looking for someone who will go and get things done, not wait for instructions It's an asset it you've previously worked in a startup/scaleup environment A third language (French, Spanish, Portuguese, etc.) is a real plus Hiring process A quick chat with one of our Talent Acquisition team members A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders A final chat with our Director of Operations and Integration where he will share and assess the Scalapay Values #J-18808-Ljbffr