Non Warranty Claims Specialist

Non-Warranty Claims Specialist Position Objective: The Non-Warranty Claims Specialist will manage the customer experience in EMEIA by handling and supporting all operational transactions for the Compression Technologies and Services Business. They will coordinate and process non-warranty claims across departments and geographical locations in order to ensure we meet our commitments to the customer. Principal Responsibilities: Process non-warranty claims and product returns in compliance with the Business Unit policies within the service level objectives. Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory. Provide high quality service through efficient use of all Oracle functionalities related to order fulfillment and relative to customer activity. Maintain strong relationship with all stakeholders involved: warehouse, order management, sales, logistics, marketing, supply chain, warranty, technical support, data management and finance. Conduct root cause analysis and initiate corrective actions by using Lean Six Sigma methodology. Identify and participate in improvements to procedures, documentation, communications, etc., particularly in relation to Non-Warranty Claims. Share information and provide regular reports on processed claims (volume, type, value, reason codes, etc.) for the Compression Technologies and Services (CTS) SBU. Manage customer expectations and positively influence customer satisfaction by clearly communicating our commitments ( problem resolution), and keeping internal and external customers informed of status of claims, issues, resolution etc. Ensure that all requested support is provided to meet monthly revenue target. Job Scope: Processing of non-warranty claims. Knowledge: Associate's Degree in Business, Marketing, Supply Chain or Finance. Bachelor's Degree preferred. 3 years' experience in service / customer facing role. Make tactical decisions based on data and balanced judgments. Proficient in MS Office applications and experience with ERP. In addition to being Fluent in English, language capabilities in one or multiple other European languages is desired. Key Competencies: Strong experience in a customer facing role / previous exposure to the Service Industry preferred Previous experience conducting business analysis is an advantage. Self-motivated, assertive individual, problem solver and teamwork oriented. Understanding of operations and the supply demand flow is beneficial. Travel Requirements: 0% - 5% #LI-MT1