Ocean Freight Operations Manager

We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our Privacy Policy for more information.Ocean Freight Operations Manager page is loaded Ocean Freight Operations Manager Apply locations Liscate time type Full time posted on Posted Yesterday job requisition id R000066050 About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.Tollgroup.ComOVERALL PURPOSE OF THE JOBDisciplinary and technical management of the operational units (ocean import and ocean export)P&L responsibility of the respective areaCustomer portfolio management and active support of business development initiatives (expansion of existing business and development of new business)Support of process management and joint development of productivity and efficiency (operational processes)Supplier and partner managementActive support in debtor management (AR)All actions always correspond to the corporate mission statement (Toll Core Values, Policies and Guidelines); PRIMARY DUTIES & RESPONSIBILITIESToll policies (follow-up)· Continuously adapt to the One Toll approach, close and preferred co-operation with relevant Toll BU's· Act in accordance with Toll's Health and Safety standards· Continuously adapt to the expectations of the Operational excellence, Continuous Improvement and Customer Centricity programs by Toll· Make sure that your PAR is completed on time and in line with Toll's and personal KPI ´s· Comply with Toll's Education (compulsory training) and Development guidelines· Ensure compliance on TOLL Italy's ISO and AEO accreditations.ProcessesProcessing / Clearance / OperationsDisciplinary management of employees, which includes the following topics and areas:HR Management – vacation, absence/attendance planningEmployee Goals – Defining/Determining/Tracking and Evaluating as per PARPersonnel development - elaboration of training requirements, planning and implementation of training (internal/external)Technical management of the operational units (import and export) in relation toOrder assignment, order entry and order processingPassive support in order preparation and follow-up, e.G. on-call communication, status updates, milestone managementContinuous service and performance improvementsHandle escalations and resolve problems related to day today operations.Productivity, utilization and work performance as well as working hoursClaim ManagementImplementation of SPOT / ADHOC orders together with pricing, allocation and process management, supported by sales if necessaryUnderstanding of local customs regulations pertaining to importing & exporting of goods.P&L managementProfitability assessment of the customer portfolioKey figure definition – productivity / gross profit per order, per employee, per TEU, per cubic meterTransmission of key figures to Pricing Management in order to incorporate the minimum GP margin into offersMonthly financial statements according to corporate specifications, results analysis,RTD and budget planningOrder result monitoring related to AP/AR together with AP Finance, Sales and Process ManagementBusiness DevelopmentSupport sales in expanding existing customersSupport sales in the implementation of new customersPassing on sales information to sales at home and abroadSupport in setting up, implementing and updating SOPs (Standard Operating Procedures)SPOT / ADHOC conception support· Active participation in customer QBRsProcess optimizationActive and passive support of process management:Determination and transmission of key figures as well as sustainable control in relation to the achievement of key figuresIntroduction of tools and applications that serve to improve processesIn the AR process, which positively influences cash flowSOP – Management according to process management specificationsSupplier managementSupplier portfolio – maintenance:Selection of suppliers according to requirements profile, needs, price and servicePre-carriage, on-carriage, warehouse, courier, documentation and customs (in consultation with the sea freight and air freight management)Implementation of the AP processes according to specifications and tracking of compliance with the specificationsAP cash flow management support (i.E. payment terms and credit limit monitoring)Performance/service review meetingsDebtor managementPrompt billing to customers according to specifications - control and support of the operational unitsSupport and, if necessary, finding solutions for billing differences that lead to payment delaysActive control of compliance with credit limit requirements (customer) and appropriate organization of solutionsSupervisionCoach the team and fully utilize team's resourcesTake leadership in achieving internal and external (TOLL) KPI'sMonitor services level and ensure customers satisfactionContinuously seek improvement on all administrative processes including potential outsourcing to TOLL`s shared service centreCoach your team and be accountable for your department's overall performanceInitiate and participate in teambuilding activities and external business eventsTo conduct face to face meetings with all staff for appraisal process and hold on-going discussions with open issues. (Optimally one department meeting per month)Lead by exampleSKILLS ESSENTIAL TO THE JOBTechnicalStrategic thinking and strong networking abilitiesRelatively fluent written and spoken Italian and EnglishKnowledge of freight forwarding requirements, market and regulationsStrong selling & presentation skills and have solid experience in working in a diverse cultural environmentGood negotiation skills to close contracts with customersComputer literate and understanding of MS Office and CW1BusinessExperiences and understanding of industry regulationsCommercially focused & result orientatedStrong analytical skills and sensible to market trendsBe innovativeTeam management and people developmentPlanning and organizingClient focused with strong service ethics and skillsHRGood interpersonal and communication skillsTeam playerGood leader and influence behaviorsSupportive and ability to provide mentoring / trainingESSENTIAL PERSONAL ATTRIBUTESSelf-motivated & target orientedOrganizing & responsibleCommitmentAnalyticalStandard of honesty, integrity and professionalismOpen and flexibleKeen to learn and growPositive attitudeQUALIFICATIONS REQUIREDExperience: 10-15 years total experience; Working for a Multi-National Company is preferredTertiary/T.A.F.E. Diploma / Bachelor's degreeProfessional: Diploma in Forwarding & ShippingLicences: Driver's licenceOther: Relatively fluent written and spoken Italian and EnglishWhat moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.Careers.Tollgroup.ComYou must be entitled to work in Italy and be prepared to undertake pre-employment checks including a criminal history check and medical.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.#J-18808-Ljbffr