C.H. Robinson is one of the WORLD'S LARGEST LOGISTICS PLATFORMS and is looking for the next OPERATIONS ACCOUNT SPECIALIST in Pescara (Italy). Is that you?The Operations Specialist performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers, managing and developing business with a constant research for growth opportunities.With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment.RESPONSIBILITIES:Develop account relationships with contacts at multiple levels within customer organizationsRetain and grow a customer portfolio: developing businessWith a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profilesMonitors task boards and assigned email accounts to respond to customer and carrier requestsBe in continuous contact with customersOther duties or responsibilities as assigned according to the team and/or country specific requirementsQUALIFICATIONS:Previous customer service in a call center or similar environmentCommercial and international mindsetProficient skills in Italian and English (written and verbal) is mandatoryExcellent verbal & written communication in French is desiredValues a diverse and inclusive work environmentDemonstrated negotiation, collaboration, and influencing skills Strong prioritization, organization, analytical, process oriented skills.Proficient in Microsoft Office Suite of programsWHAT DO WE OFFER?Real career possibilities and the opportunity to develop your talent in a fast moving, global organizationA fun, positive, strong and multicultural team which encourages thinking outside the boxUse and develop your language skills in our international work environment.Compensation includes a monthly salary and bonus based on personal, team performance and business growth.Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, ESPP, unlimited access to training platform Percipio and GoFluent,Employee Assistance Program LYRAIf you're ready to make your mark, embrace the challenge, and reshape the future of Transport, we want you on our team. Don't miss this extraordinary opportunity—apply now and embark on a transformative journey with C.H. Robinson!Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!WHY DO YOU BELONG AT C.H. ROBINSON?Standing out among the world's largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For + years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world's economy. With 20 million shipments annually for , customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.As a FORTUNE company, FORTUNE has also named C.H. Robinson one of the World's Most Admired Companies . Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn's Top Companies in Minneapolis-St. Paul . And we're not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and worldQuestioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
