Pool Balancing Specialist

Tasks Dependent on the assignment the tasks include the following: Providing clarifications, remedies, and tips to customers on the pool unit return process Monitoring, reporting, and carrying out periodic reviews and/or audits within the internal ERP on the inventory and equipment entries of pool units Improving the general return processes to reduce and/or prevent the increase of pool unit stock, in collaboration with the inbound supply chain Managing the KPI reports, analysing the return process, and establishing and fulfilling performance dialogues with customers Advising, guiding, and supporting process interfaces Identifying potential critical points or improvements in existing services by providing all necessary information for proactive input to the Customer Service Italy Team Leader Working with various systems such as SAP, t/track, etc. Working according to and supporting the Quality Management System Applying company policies and procedures Leading special projects outside of normal work scope as assigned by the Customer Service Italy Team Leader Requirements The ideal Pool Balancing Specialist should meet the following requirements: Degree in a relevant field is required Proficiency in English and Italian is required Good knowledge in Microsoft Office and SAP is required Previous customer service experience, particularly in the aviation industry, is desirable Responsiveness, dynamism, flexibility in caring out assigned tasks Attention to quality of work and reliability Ability to prioritize activity assigned Cooperation skills Effective communication at every organizational level Service / Customer Orientation Building relationship based on trust with internal and external customers Problem solving of internal and external customers issues *Must possess a legal work permit in Italy