Receptionist / Front Office Staff

Areas of activity Welcoming, looking after and saying goodbye to our guests Handling arrival and departure formalities (check-in; check-out) Friendly and competent answering of all telephone calls and processing of e-mails. Reservation and organization of packages and requested special services Back office activities Coordination of smooth cooperation between departments (reservations, restaurant, kitchen, housekeeping) Compliance with standards Complaints management Professional requirements Completed training, preferably in the commercial and/or hotel and catering industry Professional experience in reservations/reception is an advantage Economic thinking in all areas Very good written and spoken German and English, Italian an advantage Very good knowledge of Word & Excel Personal requirements Friendly, professional and service-oriented demeanor towards all guests and colleagues at all times Flexibility, resilience and ability to take criticism Enjoyment of the job Communicative Your benefits Accommodation in the staff residence
(incl. TV, internet, general washing machines and dryers, directly in the village, max. ten minutes' walk from the hotel) Catering: Breakfast and a hot meal twice a day Free parking directly at the hotel parking lot Use of the hotel fitness room during normal opening hours incl. EMS training program Participation in all activities according to the activity plan (price reduction on chargeable activities) Use of the indoor pool, whirlpool and the textile & family sauna with 70°C and automatic infusions
(daily in the evening from 20:00 to 24:00)50% discount on our e-bike rental rate Discounted ski tickets in winter Discounts on all massages, cosmetic treatments and products as well as free beauty consultations Discounts on room prices for friends and relatives Discounts for employees and relatives in our Bräukeller Discounts in the Park Café for employees Support and cost sharing for specialist further training and courses Various team-building events Monthly election for "Employee of the month" with certificate Team Younique Disco (monthly) Discounted travel insurance through our hotel partner Reduced telephone rates with Drei