Reservations Agent

Reservations Agent Department: Revenue & Reservations Employment Type: Fixed Term - Full Time Location: Italy - Venice Description The incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities ? Working with the reservations manager to handle priorities ? Checking availability and making guests' reservations based on their requests and needs ? Processing payments and sending booking confirmations or modifications ? Answering questions and solving issues about reservations ? Collaborating closely with the concierge and front desk team to handle guests' special requests ? Liaising with the Sales team to resolve any issues, and handle site inspections and office visits' information in the PMS ? Ensuring that all VIP and special requests information is efficiently saved in the PMS Skills, Knowledge and Expertise ? Good knowledge of Opera PMS ? At least 1 year of previous experience in the hospitality business (luxury field is preferred) ? Excellent proficiency in Italian and English, both written and spoken. ? Ensures high standards of personal presentation and grooming ? Sales and guest relations skills Benefits ? Salary commensurate with experience ? Staff accommodation, if needed ? Meals ? Dynamic working environment ? Career opportunities About San Clemente Palace Kempinski Venice San Clemente Palace Kempinski Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. Member of the Leading Hotels of the World, immersed in a centuries-old park, with the San Clemente Church realized in the year 1200, top-notch event spaces, award-winning dining, a modern spa, an outdoor swimming pool, sports facilities, three restaurants, three bars and a conference centre, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year by Condé Nast Traveler. True to the values of the Kempinski and the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. See Description