The Role
We are building a Restaurant Launch Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We're centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams
As a Restaurant Launch Assistant you'll support new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it.
You'll work to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from restaurants across the country. You will report to your Restaurant Launch Team Lead.
What you will do
You'll be on the phone, helping our new restaurants partners get set up and ready to start taking orders
Working with the launch team, the sales team, and our account managers, you'll be the face of Deliveroo for all of our newest partners
You'll be ready to take on challenging KPI's, whilst maintaining excellent customer service
You'll develop and maintain daily call plans
What you'll need to be successful
A strong phone presence, with excellent communication skills (verbal and written)
Native or fluent in Italian + English
The confidence to make regular calls
Be IT literate and keep our systems up to date with all relevant information
You'll work as part of a small team so be a good team player, and be someone others want to work with
Commitment to professional development and motivated to succeed in your role
It's important to keep in mind it's not just what you do, but how you do it - be someone others enjoy working with and be a positive influence
Why Deliveroo?
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
