We are looking for a Restaurant Manager to join our Japanese Restaurant Sachi at Palazzo Cordusio, based in Milan. • Ensures the efficient and profitable management of the restaurant • Contributes to management and department meetings • Keeps the Director of Operations up to date with relevant issues in the restaurant and gets their input and advice where necessary • Ensures that the stock take figures are completed and accurate as per company requirements • Covers for floor supervisors during emergency vacations and ad-hoc leaves • Observes compliance with the company's policies and procedures, as well as, governmental laws and regulations • Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department • Coaches and trains employees in order to improve performance and to achieve the department's objectives and targets through on-the-job-training and daily meetings • Manages the restaurant staff working schedules • Establishes rotation schedule of new employees and trainees • Motivates and develops staff, in order to encourage their professional development • Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time • Suggests to Director of Operations the proposed salary reviews, personnel actions, promotions and provides feedback to employees • Maintains discipline, recommends and administers corrective action through reports addressed to the HR Department through the Director of Operations • Handles guest problems and complaints • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction • Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed • Performs other duties pertinent to this job as assigned • Supervises the opening & closing of the restaurant • Ensures the proper cleaning and lighting of all restaurant internal and external areas • Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment • Maintains safe working conditions for employees and customers; resolves safety concerns quickly • Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members • BA degree/Diploma in Business Administration, or a Hospitality Degree from a reputable University • Minimum 3 years of experience in similar positions in fine dining restaurant • Fluent in English • Good computer skills, especially in Microsoft Windows applications • Excellent Interpersonal, communications, presentation, and marketing skills • Outstanding customer service skills • Positive and energy level • Highly cooperative team spirit • Problem-solving skills
