Seital Service Lead Location: Santorso, Italy About SPX FLOW SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services. We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions. SPX FLOW has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers. About the Role The Seital Service Lead provides best in class Service operations and will lead the team in accordance with best practice processes and procedures. The Seital Service Lead will follow the processes and behaviors to ensure service orders/commitments are completed safely, timely, within budget and focused on customer satisfaction. The Service Lead will contribute to build and sustain our culture of customer centricity, execution excellence and team collaboration. About Your Responsibilities Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores. Ensures the technicians are equipped with tools and service materials to successfully complete the assigned service orders. Build the resource schedule to complete the open service orders on a timely manner while ensuring a good billable and utilization for the team. Ensure with EHS that all Service execution activities are completed in a safe manner and to SPX Flow standards. Respond to customer and technicians' questions regarding operation and malfunction. Advise Product Management and Product Development of recurring component failure. Build the teams capability/capacity and develops the technicians to meet market requirements. Partner with the other Solutions Delivery functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, etc. Lead alongside Warranty Service Manager for quality issues. Monitoring open warranties/claims up to their closure. What Do You Need Technical background. Precise and punctual work ethic. Alignment to the strategic goals of the corporation to function within the business structure. Strong analytical skills – able to assist in identifying and providing solutions to customer issues or service execution problems. Attention to detail, flexibility, and ability to collaborate with others through appropriate influencing and negotiation skills. Ability to work in a fast-paced environment. Broad organizational business acumen. Good understanding of the SPX Flow process equipment and processes or skillset to learn it. Exhibits the ability to handle complexity, multiple demands with a sense of urgency, drive and energy. Ability to collaborate with others. Positive thinker, able to see solutions on critical situations. Excellent written and verbal communication skills in English, additionally to Italian. Leadership skills: visionary, drive ideas from others, bring people together, strong collaboration and communication. About Your Benefits Performance & recognition programs. Bonus structures (depending on company and personal performance). Family friendly policies. Genuine progression and development opportunities with a global organization. Healthy minds and healthy lives resources. Retirement savings plans with company contributions. Next steps? If you have any questions, please feel free to contact our Recruitment Team. Contact person details:
