Senior Field Consultant

An exciting opportunity now exists for a Senior Field Consultant to join our Delivery Department. Reporting to the Consultancy Team Leader you will be responsible for the successful delivery of all consultancy projects within Pentana Solutions, with a direct focus on quality, success, time frame and customer experience. This will be achieved by being involved after the DMS installation in order to support the customer through high-level consultancy. The process will start with the customer requirement collection until the CSI survey completed, thus becoming the central point of contact for all our key customers.
The Role: Key responsibilities include, but are not limited to: Provide high level consultancy to critical or Key customers, showing great knowledge about the automotive market and Dealership processes Support with the skills growing within the consultancy Team in order to ensure high-level service to our customers Support Sales in selling consultancy activities to our customers (including preliminary assessment) Support installation team with critical go-live, in particular to deliver high-level consultancy to top and middle management of the customer Ensure continuous circle of improvements organizing internal training session for Installation and CSC Team Organize Webinar for our customer in order to sell the benefit of functionalities included in new SW releases (Top Gear Program included) Maintain open discussion with Innovation, through periodic meetings, to suggest action of improvements on of the product Attend project commencement meeting onsite with customer Ensure all relevant documentation and information has been collected also identifying what has been sold/promised to customer Create and publish training schedule to all stakeholders Who you are: Professional Demonstrated experience in a similar role Strong understanding of business and/or dealership acumen and processes A background in the automotive industry is highly desirable Organized; ability to manage concurrent priorities and tasks Personal Excellent communication, both verbal and written, with the ability to communicate to all levels of a business Resilient and adaptable with strong negotiation skills Pragmatic, with a critical thinking mindset Excellent attention to detail Proactive; ability to work effectively both autonomously and within a team