Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Station ACES Manager, you'll get involved in analysing the way we do things and working with colleagues across different teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.Key job responsibilitiesAnalyse data and gather feedback from stakeholders to identify any inefficiencies in current operationsEstablish frameworks to ensure that the trade-offs between quality, speed, cost and other factors are optimisedShare ideas on how processes can be improvedRegular reviews of optimality, offering data-led solutions for changes that will see long-term improvementsEnsure year-on-year, double-digit growth in the shipped volumeA day in the lifeYou'll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You'll also create communication plans to bring everyone up to speed with the new processes you implement.As a Station ACES Manager, you'll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You'll also lead a few members of your own team and be involved with managing their daily tasks.About the teamAs part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we're able to see how we can make processes better and more efficient, or how we can reduce waste across the business.Our team supports field operations to launch new programs, helping them meet customer demand and drive customer-focused innovation.There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.We are open to hiring candidates to work out of one of the following locations:Pisa, PI, ITA A degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical fieldRelevant experience working in supply chain, transportation, project management or management consultingRelevant experience in communicating with senior stakeholders and leadershipRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentRelevant experience in managing multiple projects with competing deadlines Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.Experience in analytical tool buildingAdvanced knowledge of SQLProficient in data visualisation tools such as Tableau, Power BI or QuickSightAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
