For one of the most admired fashion and lifestyle companies in the world, for the AOSTA Store
MISSION
Ensure store performance and continuous improvement of the customer experience through optimal management of Deputies, in-store resources, territory relations, cascading and follow-up processes and projects.
Responsabilità:Main tasks
Acts as a role model with respect to the customer experience of the store.
Ensures that the lineguide is properly known and acted by Sales staff and identify with the relevant deputy any corrective actions in terms of feedback, training, coaching.
Cultivates and develops collaborative relationships with neighboring businesses to promote or join common go-to-market initiatives and regularly conduct competitor's analysis and benchmark.
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
People
Is responsible for the professional development of all store personnel.
Defines together with Deputies, and transfers to the Area Manager, the training needs of Store staff
Manages performance evaluation processes and proposes development plans for all Store staff
Manages the recruiting process for point-of-sale figures
Qualifies the Area Manager on FTE and role requirements
Oversees workforce planning managed by Deputy
Operational Excellence
Through monthly, weekly, and daily coordination mechanisms with Deputies, manages store priorities, considering retail calendar, projects and process cascading. Transfers any re-planning needs to the Area Manager.
Ensures proper cascading of processes and information, also making sure to collect bottom-up feedback and transfer it to the Area Manager
Implements best practices received from the experience of other stores
Stimulates and facilitates the generation of innovation and/or improvement proposals from Store staff
Sales and KPI
From the data provided by the Business Analyst, analyze the business performance of the store and identify any actions to be activated
ABOUT YOU
At least 5 years' experience in similar role within structured environment
Highly developed business acumen
Good communication and collaboration skills and abilities
Highly detail oriented and organized in work
Ability to work under pressure and meet assigned deadlines
· High level in local language and in enghlish
Titolo di studio:
Laurea Triennale
Lingue conosciute:
Inglese: Comprensione Ottimo
Disponibilità oraria: Full Time
CCNL: commercio
Livello contratto: 1
Benefits: contratto a tempo indeterminato, ral nel range 30/35k in base alla pregressa esperienza+bonus
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