About the roleReporting to the Head of Supply Chain - Cluster, the Supply Chain Manager - Market is responsible for all inbound, storage and outbound operations, including being the Contract Manager for market 3PL and 4PL providers and Order desk activities (in case no SOP Team lead available in the market). They are responsible for the service level provided for all stakeholders, including B2B and B2C customers, as well as key internal stakeholders including the Finance, Direct and National Accounts teams.MAIN ACCOUNTABILITIES:Ensure cost control across the logistics function, including managing logistics POs and budget monitoring processEnsure stock accuracy through EDI management, reconciliation, adjustment and inventory count process for warehouses and storesInbound truck and container flow management with focus on unload planning, demurrage limitation, Custom handling and System reconciliation of receiptsManagement of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade materialDirect store fulfilment through orders placement, deliveries arrangement and returns managementEnsure the e-commerce delivery experience is optimized; ensuring goods issue, delivery and invoicing are on time. Ensure that any issues (price/legal etc.) are resolvedFollow up eCom flow with warehouse / 3PL to ensure PGI, delivery and invoicing on timeDirect and Indirect Reverse Logistics management guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, error/fraud in exchanges are fixedRetail customer order management: ensure EDI integration and manual orders creation, secure booking slots and arrange deliveries on time, in line with any allocationsRetail customer credit management and management of related disputes/chargesManage Retail order book with market & 3PL to ensure outbound capacityManage other Sales: Proforma orders, sample orders, new starter machines, Group and JDF logistics, deliveries and returns to live events, etc .MAIN RESPONSIBILITIES:To manage the Logistics coordinators and Order desk coordinators against their role, objectives and Dyson behavioursRecruiting, training, supporting and coaching Logistics and Order desk team within the MarketTo be the Contract Manager for 3PL and 4PL providers supported by KPIs and performance reviews. Ensure regular reporting of performanceLead the tendering/contracting process for all 3PLs/4PLs within the Market, understand market offerings for alternative providers for 3PL and 4PL servicesUnderstand customer propositions and expectations within the market, and align the Logistics function to supportEnsure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operationsMonitor 3PL/4PL logistics costs and KPI's supporting and pushing in reach higher performances within defined budgetGuide and Monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelinesIdentify process changes for improving Logistics and Customer services, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics. Ensure all processes are optimized, documented and followedSecure overall orders fulfilment journey reporting on sales order dispatch statusRelish the opportunity to pick up new activities that fall broadly in the purpose of the role.Identify problems and find solutionsAbout you:Technical:Proven experience and passion in driving Logistic processesStrong knowledge on Logistic Management methodologies3PL & 4PL experience and knowledgeContract management experienceAbility to lean and inspire a teamBehavioural:Business and results orientedAttention to details without losing bigger pictureAbility to deliver under pressure and to tight deadlinesContinuous improvement approachSelf-motivated, independent, dynamicStrong cross functional team skillsCritical mind-setDyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.#J-18808-Ljbffr
