About the role Reporting to the Head of Supply Chain - Cluster, the Supply Chain Manager - Market is responsible for all inbound, storage and outbound operations, including being the Contract Manager for market 3PL and 4PL providers and Order desk activities (in case no SOP Team lead available in the market). They are responsible for the service level provided for all stakeholders, including B2B and B2C customers, as well as key internal stakeholders including the Finance, Direct and National Accounts teams.
MAIN ACCOUNTABILITIES: Ensure cost control across the logistics function, including managing logistics POs and budget monitoring process
Ensure stock accuracy through EDI management, reconciliation, adjustment and inventory count process for warehouses and stores
Inbound truck and container flow management with focus on unload planning, demurrage limitation, Custom handling and System reconciliation of receipts
Management of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade material
Direct store fulfilment through orders placement, deliveries arrangement and returns management
Ensure the e-commerce delivery experience is optimized; ensuring goods issue, delivery and invoicing are on time. Ensure that any issues (price/legal etc.) are resolved
Follow up eCom flow with warehouse / 3PL to ensure PGI, delivery and invoicing on time
Direct and Indirect Reverse Logistics management guaranteeing returned orders are completed on time, customers are refunded, stock is reconciled, error/fraud in exchanges are fixed
Retail customer order management: ensure EDI integration and manual orders creation, secure booking slots and arrange deliveries on time, in line with any allocations
Retail customer credit management and management of related disputes/charges
Manage Retail order book with market & 3PL to ensure outbound capacity
Manage other Sales: Proforma orders, sample orders, new starter machines, Group and JDF logistics, deliveries and returns to live events, etc .
MAIN RESPONSIBILITIES: To manage the Logistics coordinators and Order desk coordinators against their role, objectives and Dyson behaviours
Recruiting, training, supporting and coaching Logistics and Order desk team within the Market
To be the Contract Manager for 3PL and 4PL providers supported by KPIs and performance reviews. Ensure regular reporting of performance
Lead the tendering/contracting process for all 3PLs/4PLs within the Market, understand market offerings for alternative providers for 3PL and 4PL services
Understand customer propositions and expectations within the market, and align the Logistics function to support
Ensure 3PL/4PL capacity matches market requirements over the lifetime of the contract, especially at Peak periods. Provide meaningful forecast in order to make 3PL/4PL organize properly its space and operations
Monitor 3PL/4PL logistics costs and KPI's supporting and pushing in reach higher performances within defined budget
Guide and Monitor 3PL/4PL to operate in compliance with Dyson Profit Protection guidelines
Identify process changes for improving Logistics and Customer services, optimizing cost and increasing productivity. Ensure Continuous Improvement mentality is championed and implemented in Market Logistics. Ensure all processes are optimized, documented and followed
Secure overall orders fulfilment journey reporting on sales order dispatch status
Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
Identify problems and find solutions
About you: Technical: Proven experience and passion in driving Logistic processes
Strong knowledge on Logistic Management methodologies
3PL & 4PL experience and knowledge
Contract management experience
Ability to lean and inspire a team
Behavioural: Business and results oriented
Attention to details without losing bigger picture
Ability to deliver under pressure and to tight deadlines
Continuous improvement approach
Self-motivated, independent, dynamic
Strong cross functional team skills
Critical mind-set
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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