Support & Operations Intern

Qomodo is a fintech, composed of a team from leading Italian and foreign VC-backed ventures such as Rocket Internet, Revolut, Delivery Hero, SumUp, Amazon, Dash and Credimi. We are looking for ambitious candidates with an entrepreneurial profile who wish to gain experience in an support & operational role through an internship that will take place in a remote-office hybrid (Milan centre), offering the opportunity to participate in the initial strategy and zero-to-one phase. The founders recently closed one of Italy's largest pre-seeds, with a capital raising of several millions from both European and Italian venture capitalists and top tier angels from Italy, the UK and Germany. Responsibilities Act as the main point of contact for client inquiries, concerns, and requests Resolve any client issues or complaints in a timely and professional manner Support to new merchants in onboarding, account creation and activation via phone, chat and email Assistance in the inputting and verification of required documentation Explain the products and services offered for their optimal use Develop and maintain strong relationships with existing clients Monitor and manage the accounts receivable portfolio, proactively identifying and resolving collection issues Document procedures and flows Requirements Bachelor's degree in business, finance, or a related field Excellent communication and interpersonal skills Proactive approach to problem-solving and strong attention to detail Self-motivated and results-driven with a strong work ethic Previous experience as an Account Manager or relevant role in the financial services industry is a plus Ability to build and maintain strong client relationships Benefits Unique opportunity to gain experience within one of the most ambitous fintech company in Italy, being able to be part of the early journey Possibility to work across international markets' expert within an hyper growing organization Fast professional growth based on results and meritocracy