We are currently looking for a Switchboard Operator to join our Front Office Team for the season 2024 Reports to Front Office Manager Main duties and responsibilities: Operate the switchboard according to the hotel standards, policies and procedures Manage and oversee all requests received through Belmond app and Chat Support the Front Office team with guest correspondence and requests Ensure that all guests details and data are properly collected and updated in all relevant systems Transfer all messages accurately and promptly for guests and colleagues Follow hotel procedures for handling matters of emergency Provide service and information regarding hotel facilities to guests and outside calls Work ensuring guests privacy Requirements Soft skills: Effective communication : he/she communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. He/she uses and interprets non-verbal behaviors to enhance understanding. Emotional intelligence : he/she shows the ability to control and express one's emotions and to handle interpersonal relationships. He/she demonstrates sensitivity to the needs and emotions of others and adjusts one's style to the needs of the audience. Collaboration : he/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/ herself. Drive results: he/she demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. He/she demonstrates a sense of urgency and takes ownership of one's tasks and responsibilities. Adaptability: he/she identifies when a different approach is needed and offers a solution. He/she deals with multiple tasks and alters behavior / priorities as changes occur and remains calm under pressure Global perspective : he/she is curious and respectful of all cultures and looks to learn from them. He/she treats each other with respect and inclusiveness regardless of position, level or background. Requirements: Previous experiences in hotel operations are preferred Fluent in English and Italian - both written and spoken Excellent communication skills Possess a courteous and professional telephone manner Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher) Demonstrate to work with precision and proactively Demonstrate a passion for attention to details and excellence Preferred knowledge of LQA and Forbes standards Manage time effectively in order to meet LQA standards requirements Benefits We offer: Seasonal Labour contract according to C.C.N.L. Settore Turismo Complimentary nights worldwide as per Belmond Discovering policy Employee discounts and Friends and Family rates across Belmond worldwide as per Belmond Discovering policy Learning & development activities Career opportunities within Belmond Complimentary meals on duty Uniforms dry cleaning Lodging and residence cleaning for non residents
