Technical After-Sales Automotive

Professional Solutions, an Adecco Group company and specialist in creating solutions and managing Outsourcing services, operates nationwide in two main areas: Field Marketing and Operations. We are looking for highly motivated individuals for the role of:
Technical After-Sales Automotive (English Language)
The candidate will be responsible for maintaining the quality and service standards of the technical support team in claims processing.
Activities:
- Management and analysis of technical support tickets (1st level help desk).
- Support in the implementation of practices to improve the operational efficiency of processes.
- Review of warranty claims.
- Ongoing interface with dealers in the field and remotely.
- Creation and review of monthly reports.
- Creation and management of team performance and process reports.
Requirements:
- Previous experience in the automotive/motorcycle industry.
-Mandatory knowledge of English language (at least B2).
- Knowledge of automotive components (related to engine; injections; electrical components).
- Knowledge of technical documentation.
- Good knowledge of the English language.
What we offer:
-Retribution and placement will be evaluated according to the actual skills of the resource, offering a contract commensurate with experience.
-Working tools.
Professional Solutions srl è un datore di lavoro di pari opportunità che sostiene la diversità e l'inclusione.
Il presente annuncio è rivolto ad entrambi i sessi ai sensi del D.Lgs 198/2007 ed a persone di tutte le età, nazionalità, etnia, orientamento o espressione di genere, orientamento sessuale e credo religioso ai sensi dei decreti legislativi 215/03 e 216/03.
Disponibilità oraria: Full Time