What does a Technical Documentation Specialist do? Your primary mission is to effectively manage customer requests and facilitate the distribution of technical documents through internal tools and customer portals. In this pivotal role, you will act as a linchpin between our organization and our valued customers, ensuring seamless communication and efficient access to critical documentation.
Why we need you? Your Role as the Documentation Gatekeeper: Manage Customer-Requested Documentation: You're the go-to person ensuring that customer-required technical documentation is handled promptly and precisely, aligning seamlessly with our internal specifications and policies. It's your mission to keep everything running smoothly, providing customers with the critical information they need, when they need it. Customer Requests Management: Dive into customer requests with finesse, analyzing their needs and ensuring we're ready to adapt where necessary. If direct customer contact is required, you're the one to make it happen, ensuring their requirements are fully understood and met. Gap Identification and Resolution: Your keen eye catches any gaps or deviations in documentation, and you're quick to collaborate with the right departments to close them. Your proactive approach ensures we're always delivering top-notch documentation to our customers. Support for Departments: You're not just about documentation; you're a support system for our Commercial and Customer Service teams. Whether it's navigating food law, sustainable development, or product specifications, you're there to lend your expertise and ensure smooth operations. Empowering Internal Tools and Documentation: Managing Product Specifications: You're the master of product specifications, constantly updating and preparing new ones to keep our documentation arsenal up-to-date and relevant. Effective Communication: Communication is key, especially when it comes to missing, incorrect, or outdated documentation. You take charge, ensuring everyone is on the same page and working towards a common goal. Collaboration for Improvement: Collaboration is in your DNA. You work closely with other departments to identify missing documentation and implement necessary improvements, always with the customer experience in mind. Keeping Things Current: Staying ahead of the game, you're responsible for updating and translating essential documents like the SEE Self Evaluation Questionnaire, ensuring our compliance and sustainability efforts are top-notch. Driving Global Initiatives in the EMEA Region: Be a Global Champion: You're not just focused on your immediate tasks; you're a driving force behind global initiatives, particularly in the EMEA region. Your contributions help propel our company towards its broader goals, making a tangible impact on a global scale.
Qualifications Work experience directly related to developing technical and product information. Six Sigma Training or Lean qualifications are an advantage. Proficient in Enterprise Systems such as SAP, demonstrating high computer literacy essential for efficient documentation management. Skilled in collaborating with stakeholders to document subject material and technical specifications, ensuring clarity and accuracy in documentation. Ability to research, propose, and implement customer-specific documentation solutions, showcasing adaptability and problem-solving capabilities. Strong empathy for both external and internal customers, dedicated to meeting their needs and ensuring satisfaction. Experience in standardizing organizational documentation, with knowledge of product lines and manufacturing processes, ensuring consistency and efficiency. Comfortable navigating ambiguity in a matrix environment, adept at managing potentially conflicting priorities to achieve optimal outcomes. Superior communication skills effective across all levels of a diverse organization, facilitating seamless collaboration. Fluent in English and French as a business language - written and verbal.
