Technical Support Engineer

Libraesva is hiring a Technical Support Engineer. The role provides a first andSecond level of technical product support. The candidate will interact with to all Libraesva customers, partners, resellers via phone, email, or messaging to collect or help resolveTheir technical issues. The ideal candidate will beResponsible for configuring and troubleshooting our products (Email Security, Email Archiving, Phishbrain Phishing Awareness, LetsDMARC) to resolve our customers' technical issues and escalating to our senior engineers and developer's team complex cases.ResponsibilitiesReproduce customer environment and run testsManage and address electronic tickets efficientlyLiaise between sales team, customer success team, and customers to properly address customer problemsTroubleshoot and configure software solutionsSupport the Product Development department operations by creating, editing, distributing and maintaining product related documentsQualifications2+ years' of technical support experienceCustomer service orientedStrong written and verbal and troubleshooting skillsGood English language, written and verbal.What you will find in Libraesvaa multinational, passionate and inclusive TeamA flexible, creative and vibrant work environmentA great opportunity to grow in a company with a key attention to peopleContractFull time contractLocationThe role is hybrid, office presence and working from home.The location is our main headquarters in Lecco, Italy.Job FeaturesJob CategoryTechnicalContractFull TimeLocationHybrid, office presence and working from home.#J-18808-Ljbffr