Technical Support & Managed Services Specialist

col-wideJob Description:Our European Technical Support & Management Service team is based in Desio (Monza e Brianza) and it is part of the global team whose headquarter is in Ottawa (Canada). For our Italian team, we are looking forTechnical Support & Managed Services Specialist, an additional team member who is excited about technology and owns a collaborative mindset. After a training period the candidate will be integrated into our Technical Support team that is in charge of taking care of after-sales technical issues.The candidate will be also part of the team focused on the implementation of our management services business in Europe and Middle East. March Networks' Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) for dozens of customers around the world to optimize the availability of mission-critical video surveillance systems.RequirementsBachelor Degree in Computer Science or Electronic Engineering, or equivalent experienceExperience in Video-surveillance products and software (VMS, cameras, encoders, video recorders, switches, routers, hubs) Knowledge of networking protocols and tools (e.g. UDP/IP, TCP/IP, HTTP, RTSP/RTP, Wireshark, Fiddler)Proven experience with network traffic analysis tools (Wireshark, Fiddler, …)Sound experience with MS Windows Operating systems and Linux UbuntuSound experience with DBA related activities like (DB-Index defrag, backup and restore, statistics analysis, custom SQL script preparation & execution) especially with MS-SQL-ServerSound knowledge of MS Windows Operating systems and Linux UbuntuFamiliarity with database systemsFluent English (written and spoken)Excellent written and oral communication skillsDESIRABLE ASSETSKnowledge of March Networks productsExposure to LDAP authentication mechanism is considered a PLUSExposure to Docker and Kubernetes is considered a PLUSSound experience with Shell / Python scripts (Windows, Linux)Cisco Certified Network Associate (CCNA) certification or CompTia Nework+Knowledge of "SalesForce" for RMA request managementKnowledge of "Jira" for R&D escalationsGood Knowledge of French (written and spoken)BenefitsHybrid working model (3 days per week on site in Desio - MB)