Vie Milan - Support Function H/F

The candidate will provide support for Amundi Investment Platform and be part of Milan Support Team which is composed by 5 people (3 Italians and 2 French).
Activities of Milan IT Support Team :
managing user demands and to support the wide range applications running on the global, Amundi Investment Platform (Front Office, Trading, Middle Office, Risk, Compliance), Finance, Repository, etc.
improvement of local applications to meet specific local needs
Interfacing global and local applications

The candidate will work at Level 1 for Amundi Investment Platform, provide user support, training on global systems and participate in the overall deployment of applications and will participate in the development of small local applications if needed.
The main functions :
Provide Level 1 support on Amundi Investment Platform
Work closely with Milan business lines (Portfoliomanagers/Middle Office/Reporting …) and IT Teams providing L1 support
Support users in implementing business processes or changes in applications
Participate in global deployment of applications (UAT, Go-live follow-up)
Train users as necessary

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