Account Manager at DiliTrust | softgarden View job here Account Manager Full Time Milan, Metropolitan City of Milan, Italy Hybrid With Professional Experience 5/12/24 Key Account Manager Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 50 countries, with a 80% of them being Cac 40 companies. Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion. Our Recognition : Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" label since 2019. What will you find at DiliTrust? Innovation: Be at the forefront of legal tech advancements. Global Impact: Collaborate with diverse teams in an international and multicultural context. Career growth: Grow and develop within the future unicorn of legal tech. Stimulating workplace : Experience the positive "Happy at Work" environment. Your role will be focused on overseeing the relationships of the company with its most important clients. The ideal candidate will be able to build strong relationships with strategic customers and identify their needs to promote our company's solutions and maintain satisfaction. The goal is to sustain and grow our business, achieve long-term success, and keep our users updated on the evolution of a platform used by hundreds of thousands of corporate lawyers around the world. The candidate will also build customer relationships as an account manager – supporting users in their day-by-day work and helping to realize their full potential on DiliTrust Suite. In addition to account management, he will be responsible for incorporating feedback from the customers into new opportunities to improve DiliTrust's products, services, processes, and tools. Key Account Manager responsibilities in DiliTrust include: - Learn and understand the specificity of each of your clients to best tailor your relationship and properly advise customers as their main contact point - Effectively prioritize and lead a portfolio of customers to expand the business and consistently meet/exceed quarterly targets - Work closely with Customers, educating them about DiliTrust's high standards of Customer Experience - Enable customers to learn and master DiliTrust's Suite, so they may become self-sufficient in handling their digital legal processes and performance efficiently. - Track and report business development results, analyse data, and interpret information related to your portfolio of customers - Prioritize your time optimally to achieve your targets and strategically collaborate with the Marketing and Sales departments. Requirement: • 7 or more years of proven related experience in SaaS companies • Proven ability to manage the entire sales cycle: identification of up-selling / cross-selling opportunities, building relationships with stakeholders and negotiation • Demonstrated track record of success in account management or management consulting roles. • Excellent written and verbal communication skills; able to explain complex concepts simply • Ability to work with a wide range of people at all decision-making levels. • Computer skills (Salesforce, Excel, Word, Outlook, PowerPoint, Jira). • Interested in new technologies, the capable internet user • Fluency in Italian and English • Energetic and Positive attitude Location: Milan Seniority : Senior Type of contract : Permanent, Full time DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels. Apply Online Imprint | Privacy Policy Powered by softgarden
