With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Cloud Solution Architect (CSA) Security is accountable in ensuring customers get values from Microsoft security solutions. Primarily will be working on stage 4 to 5 of Microsoft Customer Engagement Methodology (MCEM) - the consumption, operationalibility, and value realization of the solution; the CSA will be central in ensuring consumption of Azure (i.e. M365 E5, Defender for Cloud) and Unified support services through Value Based Delivery (VBD).
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field multiple years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• multiple years of experience in solution delivery experience in Security specialized solution providers.
• Two or more of the following Security and Compliance solutions: Security Information and Event Management (SIEM), Endpoint/Extended Detection and Response (EDR/XDR), Cloud Access Security Brokers (CASB), Information Protection/Data Loss Prevention (DLP), Advanced Identity Protection, and/or User Entity Behavioral Analytics (UEBA), Network Infrastructure, Firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), Virtual Private Networks (VPNs), Application Gateways or Proxies, Web Application Firewalls (WAF), Software-Defined Networking, and/or Zero Trust Network Architecture, or OT/IoT Security Solutions.
English : proficient user. Any other European language will be considered a plus. Responsibilities Land an end-to-end value prop for Security (i.e. Zero Trust, Modern SOC) which spans the breadth of Microsoft Security offerings. Empower customers in their Microsoft Security adoption journey, helping them to define a Secure strategy, Architecture, and implementation of necessary security controls aligned with Microsoft Azure and M365 E5 Security/Compliance Services including ID and Access management, Threat Protection, Cloud Security, Information Protection and Governance, Risk Management and Compliance Management. Perform hands-on activities, supporting the customer in evaluating native security solutions in areas such as Microsoft Defender for Cloud, Network Security, Sentinel, and Azure Active Directory, among others. Accelerate Business Value of overall Azure adoption by improving security posture. Apply technical knowledge to architect security solutions that meet business, IT, Regulation and Compliance needs, infusing key security technologies where appropriate. Ensure that the solution exhibits "Secure by Design" or "Well-Architected" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment. Run Architectural Design Session to build plan for implementing solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production. Be a Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the roadmap. Trouble shoot technical issues to prove value of implementation of Azure technologies. Collaborate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform. Orchestrate technical resources that may be required to deliver business outcomes. Relationship Building. Proven track record of building deep technical relationships with senior security executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on security solutions/projects. Problem Solving. Ability to solve customer security, identity, compliance, and data protection problems through cloud technologies Value Realization. Ability to understand customer business objectives and outcomes and ability to quickly leverage tech solutions to accomplish those outcomes. Trusted Technical Advisor. Ability to build relationships with senior security stakeholders and quickly build credibility and be viewed as a trusted advisor. The technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends. Competitive Landscape: Knowledge of cloud security platforms and competitors Partners: Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
