Contract Service Manager

Take part in the Sustainability Industry! Every day in 25 countries, we (8,500 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward. Contract Service Manager Legal Entity: Fives Intralogistics S.p.a. Country: Italy State: Lombardia City: Lonate Pozzolo Job Family: Operations Job Type: Permanent position Work Location: Hybrid Directly reporting to the Service BU Leader, he/she will be in charge to manage service contracts, including PMI, preventive maintenance, call-out, help-desk and audits, for a Key Client. At the same time, he/she will evaluate technical feasibility for possible retrofit for improvements/evolutions at customer sites. He/she will responsible to: achieve Customer satisfaction keeping high service quality respect of contract budget perform risk analysis, planning, supervision and follow up of the Service Contracts perform cost efficiency evaluate customer needs for optimization and evolutions The Contract Service Manager will: manage independently customer relation, updating and reporting status of activities and contract change requests work closely to the customer to define strategies for service business development support technical and commercial aspects evaluate and collect customer satisfaction Desired skills: 2- 4 years of professional experience preferably within automation Automation Technical background experience in contract/project management good commercial and negotiation skills high commitment towards customers excellent organizational skills and ability to manage multiple projects with shifting deadlines good knowledge of English, French is an asset willingness to travel