Job Description The Director of Operations of Collegio alla Querce will be charged with the oversight of operations for the property to become a one-of-a-kind iconic resort that attracts an affluent clientele interested in culinary, wellness, adventure between buzzy Florence and the beauty and charm of the Tuscan countryside. They will develop a local culture that attracts top tier talent and connects to the community. They will lead the recruitment efforts so we will allow us to be the employer of choice in Florence, Auberge's third property in Europe and build a loyal base of advocates creating one of the most coveted and special destinations in Italy. The ideal candidate is a seasoned Division Head or Hotel Manager who is fluent in Italian, has previous global brand experience in Italy and internationally and is a self-starter. This is your opportunity to build and lead world-class teams to deliver an exceptional service experience in our pursuit to be the best-loved operator of one-of-a-kind luxury hotels, resorts, and residences in the world. Inspire and motivate others to levels of exceptional performance to ensure our guests become raving fans and our teams love working here. Reporting to the GM, this is a senior member of our Executive Team and has accountability for all operating departments. A champion of the brand and our values, this role plays a meaningful contribution to achieving our desired financial results. Oversee and maintain all operational departments to ensure performance at the highest level of guest satisfaction and service excellence Serves as a strategic partner and adviser across departments, providing input and leadership in setting goals, executing our vision, and enacting changes that will better the business. Exceptional relationship-building skills (people like and respect you), and you make an effort to connect to all stakeholders, establishing and strengthening meaningful connections A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens Maintain and champion the Auberge Resorts Collection Culture on property. Maintain knowledge of market trends, property systems, and standards. Qualifications Experience: 5+ years of work experience as a Division Head or Hotel Manager in luxury hospitality. The ideal candidate has opened a hotel in a senior leadership role and built teams to successfully launch in an urban / resort market for a global brand. Education: Bachelor's Degree or equivalent, ideally in Hotel Management, Business, Finance or a combination of these. Fluency in Italian and English required. Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
