At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. EU AMXL Operations Integration team provide standardization and improvement support to HB operation with physical and virtual process ownership. This role is an opportunity to jump on board a fast-growing and agile business laser-focused on delivering excellent customer experiences in the complex HB space.Europe Amazon Extra Large Operations Integration FC Team(EU AMXL OI FC) is looking for a Process Improvement Specialist to work in a Project Management Officer role, to identify, scope and lead project management and change management programs for the AMXL FCs. The EU AMXL FC PMO will design and execute the E2E PMO and Change Mng. programs for all XLFC network, support project owners during the project lifecycle, do necessary reporting and program improvements. The individual will be responsible for scoping and creating project plans, developing processes, coordinating across organizations, driving execution, and communicating to senior management on status, risks and process/product changes.We are looking for passionate hands-on leaders with a previous experience in project management and change management field within a transport, storage or similar international fast paced customer driven environment. The role will be based in one of our EU AMXL FC locations in Germany, Spain, Italy or the UK. There is a requirement for EU-UK wide travel in this role.Key job responsibilitiesKey job responsibilities- Owning and developing the project management and change management program- Leading OP1/OP2 processes for XLFC network and support WW AMXL PMO- Processing Change Request Intake and planning requests in Sprint Cycles- Support project owners throughout their project lifetime in terms of project management, approvals, phases.- Communicating with project owners and engaging with various stakeholder teams, ensuring positive and effective collaboration between teams- End-to-end coordination of change development and implementation by aligning content and deployment readiness- Driving projects to improve, expand and standardize the change management system at EU AMXL FM scale- Analyzing and interpreting metrics to identify areas for improvement for the PM/CM programs- Develop a culture of continuous improvement- Drive leverage of end to end process excellence- Maintain strong relationships and continues collaboration with WW partners such as EU CF, NA AMXL, EU AMXL teamsAbout the teamAmazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we're changing the way customers buy and receive large goods for the better.We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.We are open to hiring candidates to work out of one of the following locations:Ardea, RM, ITABASIC QUALIFICATIONS- Bachelor's degree- Relevant understanding of operational processes and experience with standard work- Relevant experience using data analysis to generate and explain metrics- Project-management and Change Management background- Experience with standard work sequencing, 5S, takt times, value streams, and other Lean Manufacturing concepts- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- Bachelor's or Master's degree in Engineering- Experience managing and organizing a project portfolio- Experience with River workflor creation and Asana tools- Skills in working with Quicksight and editing basic SQL queries
