Contenuto della PosizioneIl tirocinante sarà inserito nel Team Quality Assurance dell'Area Customer Contact Center e contribuirà alla gestione dei Clienti tramite le piattaforme Social. Supporterà inoltre il team nella gestione delle attività correlate ai controlli e approfondimenti qualitativi messi in atto al fine di monitorare il rispetto delle linee guida relazionali, procedurali e di conformità con particolare attenzione alla Customer Experience e la soddisfazione dei Clienti.Darà supporto in modo particolare sulle seguenti attività:Supporto operativo a front end dei Clienti tramite le piattaforme Social Monitoraggio giornaliero dei KPI qualitativi dell'areaMonitoraggio giornaliero dei KPI quantitativi del team SocialRilevazioni Quality voce e chat Requisiti richiestiOttima conoscenza della lingua italiana Ottime competenze comunicative e capacità di scritturaForte attenzione alla Customer ExperienceBuone doti organizzativeFlessibilità e problem solvingOttima conoscenza del pacchetto Office (in particolare Excel e Power Point)Buona conoscenza della lingua inglese.Durata tirocinio:6 mesi Location: Milan (hybrid)About INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.The benefits of joining INGIn addition to being a part of a great team, working in a fun and innovative environment, we offer:Super flexible smart workingCompetitive base salaries and performance based bonusesDiverse cultures & Innovative mindsetsInternational EnvironmentCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course we can't forget: free water & coffee at the office!Our CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
