Description Your opportunity The Mall Luxury Outlets is a retail brand whose core business is to operate exclusive outlet villages dedicated to luxury brands only. Currently running two luxury outlet villages in Italy, The Mall Sanremo and The Mall Firenze, the brand keeps developing its business in a multichannel and international perspective. The mission of TMLO business is to offer our guests exclusive amazing experiences to best valorize the time they spend in our villages and their shopping. Thanks to the collaboration network we keep developing with all the best players of luxury hospitality in the world, our malls are a destination for millions of high-profile guests coming from overseas as well as from the local area. We work every day driven by a deep passion to offer to our tenants the most exclusive luxury environment and services to best valorize their off-price sales. The Mall Luxury Outlets is looking for a Relational Marketing Account who will give essential support to the Relational Marketing & CRM function, delivering a relevant client experience to our most important guests and to the clients enrolling to The Mall Club Loyalty ProgramHow you will contribute Greet customers and provide information about the loyalty programProactively propose membership to TMCWork closely with The Mall Private Concierge to build customer loyalty and organize activities dedicated to VICsMonitor and manage the materials produced for the TMCManage The Mall Mate services at The Mall FirenzeSupport team's needs and be a reliable asset for the development of the function and suggesting improvement actionsLiaise with The Mall partners in a professional and polite way, to ensure the best services to The Mall clientsSupport any kind of Relational Marketing projectsWho you are An organized, yet flexible multi-tasking personA positive person with a proven Relational Marketing background preferably from within luxury fashionA fluent Italian, English and Chinese communicator. Any additional languages are an advantageExpert user of MS Office SuiteAn experienced face-to-face customer service providerAvailable to work on weekendsAvailable to occasionally travel for workA team player with a desire to be part of a strong and considerate group with a common goalWhy work with us? This is an excellent opportunity to join The Mall Luxury Outlets adventure in a moment of extraordinary growth, giving a significant personal contribution and becoming part of a thriving team in a Luxury fashion environment that offers endless possibilities to learn and grow. Talent development is a managerial principle at The Mall Luxury Outlets and we are committed to search and grow up new ones. Our common vision promotes resourcefulness and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. The Mall Luxury Outlets is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. Job TypeRegularStart Date2024-02-19ScheduleFull timeOrganizationDESIGN MANAGEMENT S.R.L.
